FAQ
Q: What is Wilson Noir?
A: Wilson Noir is a contemporary fashion brand that blends timeless elegance with modern design. We offer premium apparel and accessories created to empower confidence, individuality, and effortless style.
Orders & Payments
Q: How do I place an order?
A: Simply browse our online store, select your preferred items, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the secure payment instructions.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure digital payment options (depending on your region).
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, we’ll do our best to make changes or cancel it. Please contact our customer service team within 12 hours of placing your order.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! Wilson Noir ships worldwide. Delivery times and costs vary based on location and shipping method selected at checkout.
Q: How long will my order take to arrive?
A:
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Domestic orders: 3–7 business days
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International orders: 7–14 business days
(Shipping times may vary during peak seasons such as holidays or sales.)
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package’s journey.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.
Please visit our Returns & Exchanges page or contact support for detailed instructions.
Q: Do you offer exchanges?
A: Yes. If you’d like to exchange an item for a different size or color, please contact us within 14 days of receiving your order.
Q: Are sale items refundable?
A: Items purchased on sale or during promotional events may be final sale and not eligible for return unless defective.
Product & Sizing
Q: How do I find my size?
A: You can refer to our Size Guide available on each product page. If you’re unsure, our customer care team can help you choose the perfect fit.
Q: What materials do you use?
A: We use high-quality, ethically sourced fabrics and materials designed for comfort, durability, and timeless appeal.
Q: Are your products sustainable?
A: Yes. Wilson Noir is committed to responsible production, using sustainable materials where possible and partnering with ethical manufacturers.
Customer Support
Q: How can I contact Wilson Noir?
A: You can reach us via email at support@wilsonnoir.com or through the Contact Us form on our website. Our team typically responds within 24–48 hours on business days.
Q: Do you offer gift cards?
A: Absolutely! Wilson Noir digital gift cards are available and make the perfect gift for any occasion.